FAQ in cases of airspace restrictions

If your flight has been cancelled, please first contact the airline scheduled to operate it. The airline is responsible for informing passengers, offering alternative travel options, providing compensation, and arranging accommodation if the waiting time is extended. If you are already at the airport, you can obtain information on further steps at the check-in desk for your flight.

You can follow all current flight information on the airport’s website in the “Arrivals” and “Departures” sections. As information is continuously updated, it is recommended to check the latest changes periodically. If the information is not yet available, it means the airport is still waiting for official updates from the airline, so please check again later.

You can use your meal voucher at cafés and restaurants operating in the airport that accept them. Meal vouchers issued at the airport are of two types: electronic (more information on their use is available here: https://www.icouponworldwide.com/airport/VNO) and paper (we recommend asking the staff at airport cafés and restaurants which locations accept them).

To receive a voucher, we recommend contacting the airline’s ground handling staff at the airport. If they are not available, you may purchase food and non-alcoholic beverages yourself, up to the amount allocated for meals, and then contact the airline to request reimbursement by providing proof of your expenses. For information about the specific amount covered, please ask the ground handling agents who serviced the flight or other passengers who received vouchers.

After assessing all circumstances, the decision on the diversion and landing location is made by the aircraft crew. In some cases, the nearest airports may not have sufficient space, appropriate equipment, or other required resources to accommodate a particular type of aircraft.

Information for passengers is provided by the ground handling company serving the airline at the arrival airport. In most cases, buses are arranged to transport passengers and their baggage to the airport where the aircraft was originally scheduled to land. Additional information is provided by the Ministry of Foreign Affairs hotline at +370 630 10845.

The decision on when to disembark arriving passengers is made by the aircraft crew in cooperation with the airline and the ground handling company at that airport. Decisions are made regarding further actions, such as passenger disembarkation, baggage delivery, transportation to the destination, or a return flight to the intended destination. The airports cooperate by preparing the necessary infrastructure and an aircraft parking stand.

The decision regarding the aircraft’s landing is made by the flight crew. Until a decision is made, please wait for official information. It is recommended to follow the latest updates on the landing time and location on the airport’s website, in the “Arrivals” section.

The decision regarding the landing is made by the aircraft crew. Until a decision is made, please wait for official information. It is recommended to check updates on the airport’s website and on the flight information screens in the arrivals hall. You can also track the flight’s trajectory on the flight-tracking website https://www.flightradar24.com.

The decision regarding passenger disembarkation is made by the airline. It determines whether passengers from a specific flight will disembark at the airport where the aircraft has landed, when this takes place, or whether they will be flown back to the original departure airport. Passengers are informed of these decisions by the flight crew or the respective airport staff. It is also recommended to contact the people who were on the flight to confirm their return arrangements.

In such cases, the airline decides how passengers will reach their final destination. In most situations, passengers and their baggage are transported by bus to the airport where the aircraft was originally scheduled to land. If the distance is greater, passengers may be flown back or offered alternative travel arrangements. It is recommended to contact the passengers who were on the flight to confirm their return plans.

In this case, you should contact the lost baggage office of the ground handling company that serviced your flight. This information is also available on the airport’s website:

Yes. In this case, the ground handling company’s lost baggage office must be informed in advance that another person will collect the baggage. The designated person must present a valid identity document and the baggage tag (either the original or an electronic photo).

We recommend regularly checking the information on the airport’s website. Although the flight may be delayed, passenger and baggage check-in usually takes place at the original scheduled time, and exceptions are rare.

Recently, flight schedules have been affected by temporary airspace restrictions applied within the territory of the Republic of Lithuania, in accordance with Article 18(1) of the Law on Aviation of the Republic of Lithuania. These restrictions are imposed by state authorities in response to the geopolitical situation and to ensure public and air traffic safety.

If you believe your rights have been violated or the airline has not provided the required assistance, you may file a complaint with the Lithuanian Transport Safety Administration or contact the European Consumer Centre in Lithuania.

If the air carrier cancels a flight, you are entitled to choose either a refund for your ticket or transportation to your final destination, in accordance with the alternatives offered by the airline.

Passenger rights in cases of delayed or cancelled flights are defined in Regulation (EC) No 261/2004 of the European Parliament and of the Council. More information is available at www.ecc.lt.

Yes. We can issue a certificate confirming the scheduled and actual flight times, as well as the flight status. To request it, please fill out the form available in the “Write to Us” section on the airport’s website. Please include the flight number, route, and your contact details.

No. In accordance with EU Regulation (EC) No 261/2004, compensation to passengers for flight delays, cancellations, or diversions is administered by the airlines.

Passengers are not entitled to compensation if the delay or cancellation was announced more than 14 days in advance, or if the flight did not take place on time due to unforeseen circumstances beyond the airline’s control (force majeure), such as natural disasters, adverse weather conditions, strikes, and similar events.