Special assistance

• when traveling by car, we recommend stopping and droping off passengers with individual needs at the short-term parking zone P2 located near terminal. A vehicle may park here free of charge for 15 minutes;

• if you believe that dropping off a passenger with individual needs will require more than 15 minutes, please complete this form no later than 48 hours before the flight;

• by car (more information here);
• by public transport (more information here);
• by intercity and international bus (more information here);
• by a selected taxi company;
• by specialized transport (you will find more information below).

All public transport vehicles traveling to the airport are adapted for passengers traveling with wheelchairs.

This service is provided by:

• Maltiečiai “Važiuojam” (more information here);
• Socialinis taksi (more information here).

Passengers who wish to use the free special assistance service, regardless of the booking method, must notify staff of their arrival at the airport in one of the following ways:

• by approaching the flight check-in desk (no need to wait in the general queue);
• pressing the assistance call buttons at designated assistance points (detailed information available in the ‘Arrival at the Airport’ section)
• by sending an SMS message to +370 659 83430 (we recommend this method for passengers with hearing impairments, indicate in the message that you have already arrived and where you are located).

Kaunas Airport map with marked assistance call point.

A clearly marked waiting area is available in the terminal, equipped with an assistance call button. Passengers may use this location to announce their arrival, request assistance and wait for staff to attend to them. This area is conveniently located in terminal.

Passengers with individual needs may request a private screening room at the security checkpoint.

Complimentary wheelchairs are available for use at the airport (located next to the baby stroller area)

After use, please leave wheelchairs at the boarding gates.

Complimentary Sunflower Lanyards, which indicate a hidden disability, are available at the airport. Please request one at the check-in desks or security screening boarding pass scanning stations. Airport staff are trained to recognise this accessory and are prepared to provide additional attention and time.

For boarding/disembarking passengers traveling with wheelchairs to/from the aircraft, an Aviramp Continental Remote, S/N 1806 ramp is used.

Accessible toilets for wheelchair users are available in terminal.

During departure, the passenger may use their wheelchair up to the aircraft door. After boarding the passenger onto the aircraft, the wheelchair is loaded into the baggage hold and its further transportation is the responsibility of the airline. At the arrival airport, the passenger has the right to receive their wheelchair at the aircraft door.

Please note that if your wheelchair was damaged or lost during the journey, the airport will provide you with a wheelchair for temporary use (contact the baggage search office).

Parking space for vehicles of persons with individual needs is available at the  short-term parking space P2 near the terminal. Employees providing assistance will escort the passenger to this location upon request.