{"id":3235,"date":"2026-02-22T20:05:03","date_gmt":"2026-02-22T18:05:03","guid":{"rendered":"https:\/\/kaunas-airport.lt\/?page_id=3235"},"modified":"2026-05-04T15:36:33","modified_gmt":"2026-05-04T12:36:33","slug":"special-assistance-2","status":"publish","type":"page","link":"https:\/\/kaunas-airport.lt\/en\/before-flight\/special-assistance-2\/","title":{"rendered":"Special assistance"},"content":{"rendered":"
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Special Assistance Service and How to Request It<\/strong><\/h3>\n

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\n The special assistance service includes: <\/h4>\n <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n passenger meeting at the airport premises upon arrival by plane, car, bus, or taxi; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n passenger escort to the aircraft (to passenger and baggage check-in, customs, security screening, passport control, gates \u2013 passenger boarding); <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n passenger escort from the aircraft (passenger disembarkation from the aircraft, escort to customs screening, passport control, baggage claim); <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n passenger escort with baggage (as required) to the car, bus, or taxi. <\/div>\n <\/div>\n <\/div>\n
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\n You can request the special assistance service: <\/h4>\n <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n in advance when purchasing a flight ticket online (when entering passenger personal data, an additional box regarding the need for assistance must be checked). It is advisable to request assistance as early as possible \u2013 preferably at least 48 hours before the flight; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n in advance when booking travel. The travel agency employee should be informed about the need for the service; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n upon arrival at the airport at the special assistance call point (by lifting the phone receiver). Where to find it is described in the section "Notification of arrival at the airport". <\/div>\n <\/div>\n <\/div>\n
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\n Notification of arrival <\/h4>\n

\n Passengers who wish to use the free special assistance service, regardless of the booking method, must notify staff about their arrival at the airport in one of the following ways: <\/p>\n <\/div>\n

\n \n \n\n<\/svg>\n <\/i>\n by approaching the flight check-in desk (no need to wait in the general queue); <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n pressing the assistance call buttons at designated assistance points (detailed information available in the 'Arrival at the Airport' section) <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n by sending an SMS message to +370 659 83430 (we recommend this method for passengers with hearing impairments, indicate in the message that you have already arrived and where you are located). <\/div>\n <\/div>\n <\/div>\n
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\n Important to know <\/h4>\n <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n during peak hours, priority is given to passengers who have requested the special assistance service in advance; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n when traveling with a guide dog or a personal wheelchair, you must notify the airline or travel agency from which the flight ticket was purchased in advance about these items; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n if you have requested special assistance and arrived at Kaunas Airport, you should wait in your seat on the plane until staff arrives to meet you. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Arrival at the Airport<\/summary>
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We recommend<\/h2>\n
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