Allow
Passengers with special needs

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Arrival at the airport

You can reach Kaunas Airport by car, public transportation (bus or train), using the “Važiuojam” service provided by the Assistance Service of the Order of Malta, or the Social taxi service provided by the National Institute for Social Integration.

Parking places are reserved for cars at the passenger terminal of the airport – they are marked with special signs. The places are allocated for vehicles of the disabled and persons with reduced mobility; therefore, all other vehicles parked in the special places will be towed.

Vehicles can also stop and drop off the passengers at the entrance to the departure terminals. The traffic in this place is quite intensive, thus, you are kindly requested not to leave your cars for a longer time in order not to disrupt the vehicle flow.

To reach the airport by bus one needs to check the bus schedule. All the Route 29 buses running from Kaunas Railway Station to Kaunas Airport are low floor and adapted for the disabled. Bus schedules are available on the website https://www.stops.lt/kaunas/#bus/29/a-b/734/en

Kaunas Airport cooperates with the service of the Order of Malta providing transportation for the disabled “Važiuojam”. With a special vehicle able to accommodate 3-6 wheelchairs for the disabled the assistants of the Order of Malta bring the customers right to the passenger departure terminal. The service is also adapted for visually impaired passengers; besides, the Maltese can also provide the transportation services for persons with exceptional needs (lying patients).
The transportation service for the disabled in Kaunas is provided from Vilnius, thus, it can be used also travelling between the airports (Vilnius-Kaunas).
The transportation service “Važiuojam” for the disabled is provided subject to a prior registration, while the final price of the trip depends on the kilometres covered. More information on the service is available here.

Social taxi

The possibility for the disabled to reach Kaunas Airport is ensured also by the Social taxi. Social taxi is a unique service facilitating people with reduced mobility. The specifically adapted vehicles accommodate the passengers conveniently and the personal assistants-drivers not only bring people to their destination, but also assist them when leaving their homes, bring items and see them to an agreed place, and provide assistance with any arising issues. The assistants are trained to provide first aid, have well developed communication and other important skills. The service is available upon a prior booking. More about the Social taxi please read here: http://socialinistaksi.lt/page/duk

Several assistance call sites for persons with special needs are arranged at the access to the terminal with assistance call buttons:

  •  At the cashier of the long term car park (P1);
  •  At the cashier of the short term car park (P2).
     

Persons with special needs are kindly requested to arrive at Kaunas Airport not later than two hours before the scheduled departure time.

Important tips:

  • Before the trip, please make sure you hold all the necessary documents and any medication you use. Please hold copies of prescriptions for the medication.
  • Passengers are permitted to have only small amounts of liquids in their hand luggage. The liquids must be in separate containers not larger than 100 ml in volume. You are required to place the containers in a clear closed bag of no more than 1 litre in capacity. A passenger can have only one such bag.
  • Please mark you luggage, so that you could identify it easily.
  • More information about the rights of air travellers is available on the website of the European Commission: https://europa.eu/youreurope/citizens/index_lt.htm

Services at the airport

Dear passengers,

Kaunas Airport is open round the clock. Several assistance call sites for persons with special needs are arranged at the access to the terminal with assistance call buttons and the assistance mobile telephone number on the information board:

  •  At the cashier of the long term car park (P1);
  •  At the cashier of the short term car park (P2).

A representative of the ground handling company Litcargus meets the passenger at the assistance call spot, accepts his/her luggage, and takes care of the departure procedures – luggage check-in, moving within the terminal and boarding the aircraft

Passengers with special needs arriving at or departing from Kaunas Airport are offered the following assistance:

  • Meeting of the passenger at the airport, escorting the passenger to the frontier station of the State Border Guard Service, customs clearance and collection of the luggage.
  • Escorting a person with disability or reduced mobility to the car, taxi or a bus stop if so requested by the person being escorted.
  • The passengers with reduced mobility who nevertheless do not require assistance (for instance, because they are assisted by their family members) are provided a wheelchair for temporary use within the airport territory.
  • The passenger is also welcome to use the wheelchair at arrival or departure. When boarding or disembarking from the aircraft, the wheelchair is treated to be a piece of luggage and the responsibility for its further transportation lies with the airline.
  • In consultation with the passenger the wheelchair is transferred to the airline companies for further transportation or to the passenger to be used later during his further trip.
  • Where the passenger used an electric wheelchair, the servicing person may help the passenger to perform the actions required for the disconnecting/connecting the power battery (the passenger is expected to know the type of the battery and take care of its disconnecting/connecting).
     

The disabled and persons with reduced mobility are served and brought to the aircraft with our medical vehicle Ambulift. Model – Mallaghan ML6100D.

In this video clip you may get familiar with the services that a disabled person or a person with reduced mobility may request at the airport.


Contacts

Tel. +370 650 620 39878 
Email:

In case the rights of a person with special needs have been violated, the passenger has a right to submit a complaint to the institution exercising the control over the implementation of Regulation (EC) No. 1107/2006:

Lithuanian Transport Safety Administration 
Švitrigailos St. 42, 03209 Vilnius 
Tel.: (8 5) 278 56 02 
Fax: (8 5) 213 22 70 
Email: ltsa@ltsa.lrv.lt 

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If you have any proposals, complaints, or wishes regarding servicing persons with special needs please, please send a message at this Section “Write to us”, indicating “Servicing of persons with special needs” as a subject or call at +370 612 44442.

Last updated: 2019 07 07 19:32
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